Help FAQs
Member Jungle has created a Resources for Members webpage to provide information for members of clubs using Member Jungle.
A March 2025 webinar Using Member Jungle as a Member is available on YouTube.
Canberra Railway Museum (CRM) has Voluntary Workers Insurance to cover members wherever they are volunteering. We do not know who of our members may volunteer, when they may volunteer or what type of activity they may volunteer for.
To enable us to have insurance cover for volunteers of varying ages, we need to ask for the date of birth of all our members. These dates are aggregated and allow us to ensure that we have the appropriate Voluntary Workers Insurance policy.
CRM has a privacy policy that covers our use of members' personal information. We are not going to check that you enter the correct date of birth. As we rely on the information provided to us, there may be unintended consequences if it is incorrect.
We could ask every member every year to provide their age in years, but this approach would have a very high administration overhead of checking everyone has done the right thing. To make life less complex for everyone, Canberra Railway Museum has taken the approach of asking for date of birth, so it is entered only once and gives more time for everyone to enjoy their time with the museum.
The Captcha will appear if the system suspects that the person is a bot. Generally, the system will use silent Captcha but if there are any suspicions, it will do manual checks by displaying Captcha.
Note: Captcha is likely to be activated in several scenarios including:
- Frequently logging in and out,
- Use of Incognito windows, or
- Encountering failed login attempts.
Activation may also occur if a user isn't signed in to Google or fails the initial CAPTCHA test. It's important to note that Google controls CAPTCHA functionality, meaning Member Jungle cannot influence whether you pass or fail the CAPTCHA, nor can they dictate the images displayed.
How to use the Member Jungle Mobile app as a member is available on YouTube.
Member Jungle allows the transfer of a member between membership levels, e.g. Adult to Family & Family to Adult. Please note that this transfer can only be done by the membership coordinator.
A member will need to contact the membership coordinator to arrange the transfer. As part of the transfer process, there may be an extra cost to be paid. Normally, we will ask for any extra payment to be made by direct debit since the transfer is done manually.
Member Jungle allows the transfer between membership products within a membership level. Please note that this transfer can only be done by the membership coordinator.
If you have selected the incorrect membership product while joining or renewing, please contact the membership coordinator who will be able to help you.
If an adult member wants to add their child to their membership to create a family membership, please contact the membership coordinator who will be able to help you.
You will need to provide the membership coordinator with your child's details. Your adult membership will be transferred to a family membership level and then your child will be added.
The fee for your child will be $5 irrespective of the time of the year your child joins. Normally, we will ask for this payment to be made by direct debit since the transfer is done manually.
